#035: Customer Service Rules

What do you do when your shopping or travel experience is less than ideal?  Do you dread having to return something?   Francie and Rae share some stories of retail returns gone awry as well as some awesome customer service experiences, and what they would do differently next time.   

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#033: Sales I

Waiting for the Columbus Day sale to get that Darth Vader humidifier? Because you really, really need one. A good sale, that is. Francie and Rae discuss retail sales, coupons, and  the interesting relationship retail has to significant holidays. True to agile form, they also share what they've learned with some of their best and worst sale experiences. 

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