#064: Take Charge

Airports, wheelchairs and a foot cast, oh my! Being agile means to expect change, even when we don't like it. When you're a customer, a patient, or a passenger on a flight, sometimes, you have to think outside the system to get what you need. Join the Agile Bettys as they share a story about taking charge!

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#035: Customer Service Rules

What do you do when your shopping or travel experience is less than ideal?  Do you dread having to return something?   Francie and Rae share some stories of retail returns gone awry as well as some awesome customer service experiences, and what they would do differently next time.   

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#019: Planes Trains & Automobiles I

Travel: so much is out of your control. How to be Agile (and nice to those serving us) when things don't go your way. Agile Bettys share fun stories...well, they are fun now and reflections on what they've learned.

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